BACK TO ALPHA X Career

Position · November 01, 2022

Customer Success Professional

Personal Qualification

   

Responsibilities



- Manage inbound and outbound calls in a timely manner.

- Follow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research e issue and provide solutions / alternatives.

- Build sustainable relationships and engage customers by taking the extra mile.

- Keep records of all conversations in database and make a report in a comprehensible way.

- Communicating online channels such as Facebook , IG chat including Line OA.

- Monthly Customer surveys and ask for any improvements.

- Meet personal/team qualitative and quantitative targets.


Requirements and skills


- Growth Mindset

- Be able to come up with creative solution.

- Strong phone and verbal communication skills along with active listening

- Good Adaptive skill with CRM systems and practices

- Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

Join Our Team

Location

888 Soi Lat Phrao 112 Khwaeng Phlabphla Wangthonglang Bangkok, Thailand 10310

Contact

Interested in a partnership or joining the team?

0819858860hr@alphax.co.th